Anna Łukaszczyk is Insurance Domain Lead at Future Processing, shaping the strategic direction for specialty insurance and London Market solutions and translating market needs into practical, context-aware technology. Her focus is on the future of claims handling, particularly on how technology can augment, rather than replace, the judgement of claims experts, keeping decisions consistent and explainable. Drawing on a background in project delivery and process optimisation, she brings a grounded, hands-on perspective to every initiative she leads.